Our People



My CX Team


The Team Helping Australian Businesses Deliver Exceptional Customer Experiences

At My CX we are proud to have cultivated a culture committed to excellence for our clients.

The My CX team is built with a strong core of experienced management that truly understands the vital role that mystery shopping plays in helping our clients guide their decision-making process.

We are constantly building and training the next generation of Mystery Shoppers. At My CX we call them assessors because we believe the sophistication of the task has grown exponentially in recently

My CX is accredited by the Mystery Shopping Professionals Association (MSPA), the industry leading body.

Our team values exceptional communication with our clients to ensure they remain in the know.

We are here to answer any questions about Mystery Shopping or Customer Experience.

Our Team

Meet the people who make the My CX vision a reality! These amazing people are the lifeblood of My CX and have helped our clients achieve exceptional customer experience outcomes.

Sandhya Le Grand

Chief Operating Officer

Mandy Admiraal

General Manager – Research & CX Specialists

Vani Pandya

National Manager

Dylan Murray

General Manager – Healthcare

Kris Ram

General Manager - NZ

Naomi Haque

Operations Manager - NZ

David Baxter

Chief Data Scientist

Tony Leiberman

Quality & Compliance Manager

Our Culture

At My CX we are committed to excellence and have worked hard to cultivate a culture of high performance that attracts and retains exceptional people with wonderful skill sets. Our open and collaborative approach to work ensures our people can make a telling contribution to our organisation and the clients we serve.

“Every customer contact will determine if they will return.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.

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