58% of customers said they would walk away from a brand after just one bad experience*
Why risk it?
We can Help at My CX
*The Whitehouse Office of Consumer Affairs

Get powerful insights to future-proof your business with My CX.
Customer experience, or CX, can make or break your business in a dog-eat-dog digital world. How your customers interact with your brand – whether online or face-to-face – determines whether your brand succeeds or sinks beneath today’s rising tide of competition. But how do you know when your customers’ shopping experiences are primarily positive? What elements of your brand experience are letting you down? On which areas do you need to work? We can help.
Get to know your customer journey every step of the way.
From the first interaction a customer has with your brand, My CX can open a unique window onto their buying journey. As Australia’s largest independent data collection agency, we design bespoke solutions for big and small organisations who want to get inside their customers’ heads, see what they think about their brand and why. We know the very best ideas come from extensive knowledge, hard work and great insights. And that’s why we leave no questions unasked – so that you get the detailed data you need to make real business decisions.
How we help
In-depth, actionable data is the key to making informed business decisions that have a lasting impact on your brand reputation. We get our data straight from your customers via:
- Nationwide mystery shopping
- Intercept interviews
- Event evaluation
- In-store audits, observation
- Product testing
- Social media monitoring
- Bespoke studies
- Compliance Auditing
We specialise in delivering in-depth CX reports and analysis, drawing on our decades of experience in helping businesses like yours harness the power of customer data. All your data insights are readily available through a bespoke online dashboard, so you can see how to boost your CX in an instant.

Harness the power of customer experience insights today. Work with our expert team now.
Call Mandy Admiraal (0402 208 314) or Contact Us.
Recent News
Download the My CX Customer Experience Report 2019
Author: Mandy Admiraal General Manager – Research & CX Specialist
My CX was a proud sponsor at the 2019 CX Awards held in Sydney in October.
Author: Mandy Admiraal General Manager – Research & CX Specialist
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Harness the power of customer experience insights data today.
Work with our expert team now.
OR CALL US 1800 500 188