Keep your customers coming back for more with unrivalled insights that will empower exceptional customer experiences.
“A satisfied customer is the best business strategy of all. ”
Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.
We create crystal clear clarity around all things customer experience, compliance and communication so that businesses can completely understand how their business is operating from the ground up.
My CX offers services and solutions to help businesses understand and improve their customer experience and processes.
Mystery shopping is the perfect way to get an in-depth, unbiased look at how your customers are experiencing your business.
Access a fantastic digital communication evaluation to help businesses understand how their customers are interacting with them online.
The Retail Audit service offered by My CX provides a detailed evaluation of how your customers are experiencing your business in-store.
When an organisation wants to embark on improving its CX performance they often begin by establishing a Benchmarking process by doing an initial, detailed mystery shop of key performance indicators across the company. This sets the Benchmark for future KPI measurement.
Get the edge on the competition with an in-depth competitor analysis service to help businesses understand how they compare to their competitors in terms of customer experience.
My CX delivers a complete loss prevention service to help businesses detect theft in their retail settings from either customers or staff.
“A satisfied customer is the best business strategy of all. ”
Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.
My CX has been empowering our clients with the insights and data they need to make a tangible difference in their customer experiences for years. Check out some of our latest and greatest testimonials from real-life clients who have experienced the My CX difference.
Check out some of the customers we are extremely proud to have partnered with below!
Customer Experience is no longer an aspect of operations that is only relevant to retail. It’s a significant factor in a wide range of industries. From finance to government, the customer experience is crucial to maintaining your customer base and reputation. We work with organisations from a wide range of industries to deliver exceptional customer experience outcomes.
“A satisfied customer is the best business strategy of all. ”
Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.
My CX is a research-based consulting firm that helps businesses close the gap between the promise of customer service excellence and its delivery in Melbourne, Sydney, Brisbane & New Zealand. We know how to design programs that can deliver accountability, action, and performance improvement, which ultimately drives increased revenue and the bottom line.
The MY CX team is a group of highly-skilled individuals passionate about customer experience. We work closely with our clients to ensure they receive the best possible service. Learn more about our team using the links below.
Chief Operating Officer
General Manager – Research & CX Specialists
National Manager
All your data and findings will be available to you at the click of a few buttons, thanks to our online customer portal.
As a My CX customer, you can access your latest data and results online at anytime! Our branded reporting dashboards offer a personalised interface, making reporting simple for you and your staff. With a range of robust report types and flexible display options which can be based on projects, timelines and objectives, the data you need is constantly at your fingertips.
These dashboards are mobile responsive too, meaning you can access all your data while you’re on the go.
Our database security includes a variety of externally audited measures to secure our database management systems from malicious cyber-attacks and illegitimate use.
As a division of the TKW Research Group, My CX is unique in that we have the ADIA Trust Mark, certified compliance to Privacy Code 2021 and ISO 20252 2019 accreditation, to ensure the security of your information.
My CX is proud to bring an unparalleled level of professionalism to the Mystery Shopping space. The My CX quality management system is certified to ISO 20252, which sets out requirements for a quality management system and requires senior management to be responsible for the quality of client service and continual improvement. See all of our accreditations below.
“Good CX does the marketing for you.”
Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.
My CX, a division of TKW Research Group, was founded to help leading companies close the gap between the promise of service excellence and its delivery. We work closely with our clients to ensure they receive the best possible service.
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