58% of customers said they would walk away from a brand after just one bad experience*

Why risk it?

We can Help at My CX

*The Whitehouse Office of Consumer Affairs

Get powerful insights to future-proof your business with My CX.

Customer experience, or CX, can make or break your business in a dog-eat-dog digital world. How your customers interact with your brand – whether online or face-to-face – determines whether your brand succeeds or sinks beneath today’s rising tide of competition. But how do you know when your customers’ shopping experiences are primarily positive? What elements of your brand experience are letting you down? On which areas do you need to work? We can help.

How we do it.

Get to know your customer journey every step of the way.

From the first interaction a customer has with your brand, My CX can open a unique window onto their buying journey. As Australia’s largest independent data collection agency, we design bespoke solutions for big and small organisations who want to get inside their customers’ heads, see what they think about their brand and why. We know the very best ideas come from extensive knowledge, hard work and great insights. And that’s why we leave no questions unasked – so that you get the detailed data you need to make real business decisions.

How we help

In-depth, actionable data is the key to making informed business decisions that have a lasting impact on your brand reputation. We get our data straight from your customers via:

We specialise in delivering in-depth CX reports and analysis, drawing on our decades of experience in helping businesses like yours harness the power of customer data. All your data insights are readily available through a bespoke online dashboard, so you can see how to boost your CX in an instant.

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Call Mandy Admiraal (0402 208 314) or Contact Us.

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“TKW is a long-standing, experienced company with national coverage and capability. They will do what is required to get the job done and aren’t afraid to put forward alternate suggestions as to how a methodology or approach could be improved. TKW has provided excellent field services to Painted Dog on this project over the past 9 years.”

– Chris Batini, Painted Dog Research

“Congratulations from us all on such a stellar job smashing the target at the State Library. You exceed the target every time! We all really appreciate this – please pass on our collective thanks to the team.”

– Lucy Shorrocks, Morris Hargraves McIntyre

“Bridgestone Select implemented face-to-face mystery shopping at all of our Bridgestone Select stores. My CX offered an easy to use solution, delivering us an outcome with minimal fuss and the ability to adjust the program at short notice.”

– Adam Trembath, Bridgestone Select

“TKW Research provides highly responsive client leadership – they won’t leave you waiting for an answer! They asks the right questions at the right time and ensures her team delivers what is promised. They are great to work with – and are always able to flexibly adapt to our changing needs and proactively finds ways to help us to the job better, cheaper and faster.”

– Charles Coulton, Whereto Research

“I have approached TKW Research on multiple occasions for fieldwork quotations, and they are always careful to ask the right questions to fully understand the brief, but then uses their expertise to really flesh out the practicalities of the job – which is what we all want from a fieldwork partner! They go also go above and beyond to meet client deadlines and co-present pitches, which is so appreciated on large jobs.”

– Kim Sullivan, Orima Research

“Zoos Victoria have been working with TKW for seven years. They have been excellent in pinpointing our strengths and weaknesses in the Admissions and Retail areas of our business. Their unbiased mystery shopping results have enabled us to continually improve our sales and visitor experience front-line teams. Their service is always professional and prompt and I highly recommend using TKW for your mystery shopping research.”

– Eamonn Verberne, Zoos Victoria

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Download the My CX Customer Experience Report 2019

Author: Mandy Admiraal General Manager – Research & CX Specialist

My CX was a proud sponsor at the 2019 CX Awards held in Sydney in October.