One significant way to do this is through mystery shopping competitors programs. The blog discusses mystery shopping competitors and customer experience programs and how businesses can benefit from them.
In today’s fast-paced business environment, the difference between an average company and a leading one often boils down to one key factor – exceptional customer
A new study which surveyed 22 appliance brands available in the Australian market has found that 77% of brands surveyed failed to provide a customer
Mystery shopping is a research technique where businesses send trained individuals, known as mystery shoppers, to evaluate the customer experience. The benefits of using mystery
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