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TKW Research Group is at the leading edge of data collection.

My CX is the customer experience division of TKW Research. My CX comprises customer experience specialists and is entirely devoted to all forms of customer experience measurement and tracking across all methodologies. We specialise in bespoke solutions for our clients. We’ve built a reputation by consistently delivering data collection and recruitment services on budget, on time, and on spec. TKW Research Group is Australia’s most trusted research data collection and recruitment organisation. We use the latest technology to collect high quality, in depth data for market research and stakeholder consultation. This gives our research partners the most efficient, engaging and responsible access to respondents. Our model of outsourced data collection is consistently the most cost-effective option for many of Australia’s leading research providers, and this is one of the many reasons we’re the first choice for a number of the top 20 research organisations in Australia, as well as a growing list of international clients looking to reach the A/NZ market. Our clients choose to work with us because we offer innovative market research and data collection solutions, backed by a dedication to high quality service and support.

Since 1997, we’ve been developing survey methodologies that allow clients to benefit from our experience on previous projects. With the current level of national and international work, covering a broad range of sectors, we are adding to the knowledge of what works all the time. We work with our clients to ensure they can take advantage of our vast experience, taking time to understand the subtleties of a study and drawing upon our experience to suggest the best way to capture the data that our clients require.

It’s really hard to build a business if you don’t care about it. When you are exhausted and it’s 2 am on Sunday morning, it has to be that passion that drives you forward. We ALL have that passion at TKW Research.

Drew and Sandhya Le Grand – Owners

History

TKW acquired a small 20 seat contact centre in Melbourne’s south-east called Australian Fieldwork Solutions.
February 2007
The company is rebranded as AFS Smart Askers and moved to a state-of-the-art, purpose built, 100 seat contact centre near Frankston in Melbourne’s south-east.
September 2007
TKW acquired Surveytalk, one of the largest data collection and fieldwork companies in Sydney, expanding their knowledge and reach into Australia’s largest market.
July 2011
TKW expand its reach across the Tasman Sea after opening another state-of-the-art, purpose built, 120 seat contact centre in Auckland, New Zealand.
June 2012
TKW acquired J&S Research, one of Sydney’s most well known and respected research recruitment companies, allowing the group to offer an expanded range of recruitment services to their clients.
February 2013
SurveyTalk and AFS Smart Askers were merged to become the TKW Research Group.
September 2015
TKW Research Group acquired the well-known data collection agency, Field works.  This has strengthened our team and extended our reach and capabilities even further within the industry
May 2019
TKW Research Group
continue to strive to diversify in an ever evolving and disrupted Industry, constantly seeking out new technologies and innovations to give our clients the very best data and outcome
Today

TKW Research Group is now the largest, independently-owned market research field agency

Incorporating AFS Smart-Askers, Field Works and SurveyTalk, TKW Research Group is now the largest independently owned market research field agency in Australia and New Zealand, and the first choice for a number of the Top 20 research organisations when they need data collected and access to respondents on time, on spec, and on budget.

Associations and Accreditation

The Research Society
Privacy Quality Ethics
ISO Certified
ESOMAR
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Let's get clarity

Call Mandy Admiraal (0402 208 314) or Contact Us.

Harness the power of customer experience insights data today. Work with our expert team now.

Let's get clarity Call Mandy Admiraal (0402 208 314) or Dylan Murray (0414 447 305) now.