Quality & Compliance

Quality Assurance: We work hard to ensure the quality and reliability of your research and data across all activities undertaken through TKW Research Group. Quality is the cornerstone of our business.

ISO 20252:2012: Our management frameworks ensures My CX complies with the stringent requirements of AS ISO 20252:2012

For organizations conducting market, opinion and social research this is the international standard that sets the requirements of a quality management system.  It requires senior management to be responsible for ensuring their organisations provide an exceptional level of quality control and establishes the service requirements for both organisations and professionals conducting research in these fields.

The requirements for the confidentiality of research, project documentation, training, outsourcing, and reviewing the effectiveness of the quality system as a whole are set by this standard.

Knowing that we’re accredited to ISO 20252 allows our clients to rest assured that our team are following processes of the highest standard within the industry – reducing errors, whilst producing consistent, reliable and transparent products and services

Protecting Privacy

AMSRO Privacy Code: In 2013 in research released by the Australian Privacy Commissioner found that 60% of Australians decided not to deal with an organisation because of concerns about privacy and 74% reported they were more concerned about providing information via the internet than they were two years earlier.

As a result, in 2014 the Association of Market & Social Research Organisations (AMSRO), of which TKW Research Group is an active member, became the first organisation to introduce a registered privacy code under the Australian Privacy Principles.For all market and social research the new code sets out how the Australian Privacy Principles (APPs) in the Privacy Act are to be applied and complied with by AMSRO members. This includes the collection, retention, use, disclosure, and destruction of personal information.

This code governs the way in which personal information is collected, retained, used, disclosed and destroyed. As a member of AMSRO, we adhere to the Privacy (Market and Social Research) Privacy Code.

You can download a copy of the code here.

TKW Privacy Policy: The TKW Research Privacy Policy outlines how personal information is collected, what we use it for, how the information is dealt with when it is no longer needed, and when we can disclose that information and to whom.

Associations and Accreditation

ISO Certified
Privacy Quality Ethics
The Research Society

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