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Author: Mandy Admiraal General Manager – Research & CX Specialist

86% of consumers are willing to pay more for a great customer experience and by 2020, customer experience will overtake price and product as the key brand differentiator.*

Implementing and monitoring a robust Customer Experience Strategy is vital to protecting a business’ growth.

*Source: Walker

 

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More News

CX in a post-Banking RoyalCommission world.

CX in a post-Banking RoyalCommission world.

Author: Mandy Admiraal General Manager – Research & CX Specialist On 4 February this year, Commissioner Kenneth Hayne delivered his final report on the financial sector summarising Australia’s most exhaustive review of our corporations, the Royal Commission into...

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